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Privacy Policy

Last updated: 15 April 2025

Welcome to Black Bridge Nurseries (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (www.blackbridgenurseries.co.nz), place an order, or interact with our team and services (collectively referred to as the “Services”).

By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our website or providing personal information.

1. Updates to This Policy

We may review and update this Privacy Policy from time to time to reflect changes in our operations, technology, or applicable New Zealand laws (including the Privacy Act 2020). The latest version will always be available on our website, and the date at the top indicates the most recent revision.

2. Information We Collect

The type of personal information we collect depends on how you engage with us. It may include:

a) Information You Provide Directly

  • Name, address, email, and phone number
  • Billing and delivery addresses
  • Order and quote details
  • Trade account or business information (e.g. GST number)
  • Customer support queries or quote list submissions

b) Information We Collect Automatically

  • IP address, device and browser type
  • Pages visited and time spent on the site
  • Referral source or interactions with marketing emails

c) Information from Third Parties

  • Payment gateways (e.g. card transaction confirmations)
  • Website platforms and analytics tools (e.g. Shopify, Google Analytics)
  • Advertising or email marketing providers

3. Why We Collect Your Information

  • Process and deliver your orders
  • Communicate order updates or respond to enquiries
  • Set up and manage trade accounts
  • Improve our website and user experience
  • Send marketing or promotional emails (if you’ve opted in)
  • Comply with our legal and regulatory obligations (e.g. tax or invoicing requirements)

4. Who We Share Your Information With

We only share your personal information where necessary and appropriate:

  • With our delivery and logistics partners to fulfil orders
  • With IT, web hosting, and payment service providers
  • With third-party marketing providers (e.g. email newsletters)
  • When required by law or to enforce our terms

We will never sell your personal information.

5. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

  • Access and review the personal information we hold about you
  • Request correction of any inaccurate details
  • Withdraw consent from receiving marketing communications
  • Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached

To exercise your rights, contact us at the email below.

6. Data Storage and Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes the use of secure passwords, encrypted systems, and reputable third-party services. Payment details are processed via secure payment providers — we do not store your credit card details.

We retain your personal data only as long as necessary for business, tax, or legal purposes.

7. Cookies and Website Tracking

Our website uses cookies and tracking tools to:

  • Help us understand website performance
  • Provide a better user experience
  • Support advertising or remarketing efforts

You can opt out of cookie tracking through your browser, or install tools like Google’s ad settings manager.

8. Third-Party Links

Our website may contain links to external websites we do not operate. We’re not responsible for the content or privacy practices of those sites, and encourage you to read their policies before sharing personal information.

9. Children’s Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently received information from a child, we will take reasonable steps to delete it.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to update your information, please contact:

Black Bridge Nurseries
Email: sales@blackbridgenurseries.co.nz
Phone: 0800 223 313
Address: 436 Puhinui Road, Manukau, NZ

You can also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you wish to make a formal complaint.