Frequently Asked Questions

Got questions?

We’ve got answers! Whether you’re looking for product details, ordering information, or general guidance, our FAQ section is here to help.

Browse through the common questions below, and if you don’t find what you’re looking for, feel free to reach out—we’re always happy to assist!

FAQs

General Questions

Our main nursery is located at 436 Puhinui Road, Wiri, Auckland 2025, supplying high-quality, mature trees for both residential and commercial landscapes. Our trees are available for nationwide delivery, and we work closely with landscape architects, landscapers, property developers, local councils and homeowners to provide expert guidance on tree selection.

Yes! We welcome visitors, but by appointment only, to ensure you receive a personalized experience with one of our tree experts.

At Black Bridge Nurseries, we’re not a typical retail garden center—we’re a specialist nursery focusing on premium mature trees. To give you the best service, we offer exclusive guided visits where one of our knowledgeable team members will walk you through our extensive selection, answer any questions, and help you find the perfect trees for your space.

This is an opportunity to see our trees up close, learn expert tips, and get tailored recommendations for your landscape. Whether you’re a homeowner looking for a statement tree, a property developer planning a large project, or simply passionate about trees, we’d love to show you around.

Book a visit today to experience the nursery like an industry professional!

Yes! Whether you’re a homeowner looking for a privacy hedge, a landscape architect designing a green space, or a business needing an instant impact landscape, our team can provide recommendations. We focus on trees that thrive in New Zealand’s climate and suit your space. You can also check out our Tree Care Resource Hub for expert tips.

Ordering & Pricing

Orders can be placed online through our website, or you can contact our team directly. Trade customers can request a quote through our trade section and a dedicated account manager will be assigned to your company to manage your on-going projects.

Yes, our website displays pricing for many trees. For large orders, trade pricing, or special requests, please contact us for a custom quote.

Yes! Pre-ordering ensures you secure the best stock before it sells out. This is particularly helpful for landscape architects, landscapers, developers, and councils planning ahead.

Yes, we offer trade pricing and volume discounts. If you’re working on a large project or need multiple trees, contact us to discuss pricing options.

Delivery & Freight

We deliver nationwide across New Zealand, including the South Island. Whether you’re in Auckland, Wellington, Christchurch, or a regional area, we can organize transport for your trees.

Freight is based on tree size and delivery location. Smaller orders have flat-rate shipping, while larger trees require specialized transport. We recommend getting in touch for a tailored quote, especially for orders including 400L+ trees.

Yes, you can collect orders from our nursery at 436 Puhinui Road, Wiri, Auckland. Pickup must be pre-arranged to ensure your trees are ready for transport.

We carefully package and secure all trees for transport to minimize stress and damage. For long-distance deliveries, we work with trusted freight partners who specialize in plant transport.

Delivery times depend on your location and the availability of freight services. Most orders within Auckland can be delivered within 12 – 24 hours, while South Island deliveries may take longer due to logistics. Contact us for estimated delivery times.

Planting
& Care

The best planting time depends on the species, but in general:

  • Autumn and winter are ideal for planting trees, allowing them to establish roots before summer.
  • Spring is great for deciduous trees as they come out of dormancy.
  • Evergreens can be planted year-round, but require consistent watering in dry months.

 Yes, we can! We offer full landscape design services, including concept development, planting plans, and tailored tree selection to suit your space and vision. Whether you’re starting with a blank canvas or working alongside existing plans, our team will create a beautiful, practical design that brings your outdoor area to life.

Yes, we do! Our experienced landscape team can take care of the full planting process — from ground preparation and positioning to installation and mulching.

Proper care is key to strong growth. Ensure:

  • Regular deep watering during dry periods.
  • Mulching to retain moisture and reduce weeds.
  • Staking for support if your tree is in an exposed area.
  • Seasonal pruning to shape and maintain health.

Check out our Tree Care Resource Hub for specific species care instructions.

Custom Orders & Special Services

Yes, if you’re looking for a particular species, let us know. We may be able to source it or grow it to order for large projects.

Yes, we export to select international markets, including Australia, Singapore, and the UAE.
Get in touch to discuss availability and compliance with biosecurity regulations.

Other Questions

 

Yes, we offer gift vouchers – a great option for tree lovers, housewarming gifts, and corporate gifting.
Contact us to purchase.